TERMS OF COOPERATION - Consumers

QUALITY AND GUARANTEES

7.a. TME sells high-quality goods. The methods of transport, storage and packaging guarantee protection from mechanical and electrical damages.

7.b. Since 1998, TME has been using a quality control systems that meet the requirements of ISO9001:2009 and ISO14001:2005 standards, confirmed by a certificate available in the “About us - Quality management” tab.

7.c. An up-to-date list of products compliant with the RoHS directive is available at www.tme.eu. RoHS labels are not included in the printed catalogue, which is not to say that the products are not in compliance with the directive.

7.d. Goods may be covered by the manufacturer’s or TME’s warranty. If a product comes with a warranty, the provisions therein are binding. Information on the warranty period for particular goods can be found in the products’ description at www.tme.eu. Detailed terms of the warranty are specified in the warranty document and at www.tme.eu in the “How to buy - warranty terms” tab.

7.e. The warranty on the goods sold does not exclude, limit or suspend the rights of the consumer's resulting from warranty for product defects.

RIGHT OF WITHDRAWAL

Right of withdrawal

A consumer who has entered into a distance selling agreement with TME (i.e. using the website, e-mail, fax or telephone) has the right to withdraw from this contract within 14 days without giving any reason.

The deadline for withdrawal from the contract expires after 14 days from the day:

  1. the customer came into possession of the item or a third party other than the carrier and person indicated by the customer came into possession of the item,
  2. and in the case of an agreement requiring the transfer of ownership for several items delivered separately, in which the client came into possession of the last of the items or a third party other than the carrier and person indicated by a customer came into possession of the last of the items.

To exercise the right to withdraw from the contract, the consumer must inform Transfer Multisort Elektronik Ltd, no. 41 Ustronna 41, 93-350 Łódź, tel. 42 645-55-65, fax 42 645-55-00, e-mail: reklamacje@tme.pl of their decision to withdraw from this agreement through an unequivocal declaration (for example; a letter sent by mail, fax or e-mail).

The customer may use the model withdrawal form set out below and also available for download here. However, it is not mandatory.

To maintain the withdrawal deadline, it is enough for the consumer to send information regarding exercise of the consumer right to withdraw from the agreement before the expiry of the withdrawal deadline.

Consequences of withdrawal from the agreement

In the event of withdrawal from this agreement, TME shall refund all payments received from the customer, including the cost of delivery of the goods (with the exception of additional costs resulting from the customer’s choice of a different form of delivery other than the cheapest delivery method offered by TME), immediately and in any case no later than 14 days from the date on which TME was informed of the decision of the customer to exercise the right to withdraw from this contract. TME will refund payments using the same payment methods that was used by the consumer in the original transaction, unless the consumer has expressly agreed otherwise; in any case the customer does not incur any charges in relation to this refund. TME may withhold the refund until receipt of the items or the customer has provided evidence of return, depending on which event occurs first.

Please immediately send or forward items to Transfer Multisort Elektronik Ltd, no. 41 Ustronna street, 93-350 Łódź, immediately and in any case not later than 14 days from the date on which the consumer informed TME of withdrawal from this agreement. The deadline is met if the consumer returns the item prior to expiry of 14 days. The consumer will have to incur the cost of the return of the goods. Where the goods given their nature cannot be returned in the usual way by post, the amount of these costs for sale in Poland is estimated at a maximum amount of approximately 100 PLN.

The consumer shall only be liable for the diminished value of the item as a result of using it in a different way than was necessary to establish the nature, characteristics and functioning of the item.

Absence of the rights to withdraw from the agreement and circumstances under which the consumer loses the rights of withdrawal

The consumer is not entitled to withdraw from a distance agreement in relation to agreements:

1) for the provision of services, if the entrepreneur has performed a complete service with the express consent of the consumer, who had been informed prior to commencement that upon provision of the service by the entrepreneur, the consumer loses the right of withdrawal;

2) in which the price or remuneration depends on fluctuations in the financial market, on which the entrepreneur has no control, and which may occur prior to the expiry of the deadline for withdrawal from the agreement;

3) in which the subject of the service provided is not a prefabricated product, manufactured according to the specifications of the consumer or intended to meet the customer’s individual needs;

4) in which the subject of the service provided is a perishable product or has a short shelf life;

5) in which the subject of the service provided is an item delivered in a sealed package that cannot be returned after opening due to health or hygiene reasons, if the packaging has been opened upon delivery;

6) in which the subject of the service provided are items that after delivery, due to their nature, are inextricably linked to other items;

7) in which the consumer specifically demanded that the entrepreneur visit him to make urgent repairs or maintenance; if the entrepreneur provides additional services other than those which the consumer demanded or provides items other than spare parts necessary for repair or maintenance, the consumer is entitled to withdraw from the agreement for the additional services or items;

8) in which services provided are visual or sound recordings or computer programs delivered in a sealed package if the package has been opened upon delivery;

9) concluded via a public auction;

10) for the supply of digital content, which are not stored on a tangible medium if the fulfilment of the service began with the express consent of the consumer prior to the expiry of the withdrawal deadline and after informing the consumer of the loss of the right to withdraw from the agreement.

 

MODEL WITHDRAWAL FORM

(This form must be completed and returned only if you wish to withdraw from the agreement)

 

Addressee: Transfer Multisort Elektronik Ltd no.41 Ustronna street, 93-350 Łódź, fax 42 645-55-00, e-mail: reklamacje@tme.pl

I /We(*) hereby inform you(*)  of my/our (*) withdrawal from the contract of sale for the following items: ………………………………………………………………………………………

Date of conclusion(*)/receipt(*): ………………………………………………………………………………

Name and surname of the consumer(-s): ……………………………………………………………………………….

Address of the consumer(-s): ………………………………………………………………………………………….

 

Additional data (optional, but very helpful for proper handling of the case):

Customer’s number: ……………………………………………………………………………………………………..

Invoice number: ……………………………………………………………………………………………………..

 

NOTE: Refund of payment is made using the same payment methods that were used by the consumer in the transaction unless expressly agreed otherwise; in any case, the consumer does not incur any charges in relation to the refund. If payment was made by bank transfer or payment card, where a bank account number is not specified, the refund will be made to the bank account or payment card from which payment was made; for payment upon delivery, refund will be made by postal order should the consumer decide not to consent to a bank transfer - see below:

 

I consent to the refund of payments by bank transfer to the account number:

……………………………………………………………………………………………………………

 

……………………………………………………

Signature of the consumer(-s)

(only if the form is sent in paper version)

 

……………………………………………………

Date

(*) Delete if not applicable

 

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