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If your complaint pertains to a product's technical defect, please specify the way in which the product does not match the manufacturer's description (specifications), describe the defect, or include a description of use. If your complaint pertains to programmable components, please specify which programmer or programming method was used.

Complaint proceedings:

  • Complaint proceedings are conducted in compliance with all applicable laws and the seller's terms of cooperation.
  • Do not remove our identification labels from the product.
  • Please keep the product in its original packaging and store it in accordance with manufacturer's instructions.
  • Carefully fill out the complaint protocol and mail it to our address (not as cash-on-delivery) along with the defective product. We kindly ask our consumer clients to contact our Sales Department before sending us the defective product.

Your willfully submitted personal data will be administered by Transfer Multisort Elektronik Sp. z o.o. seated in Łódź (93-350), at Ustronna 41. Your personal data will be processed for purposes related to the rights granted by common law, in relation to the previous sale agreement (complaint/return of goods). You have the right to access and correct your personal data. Please be advised that the personal data we collect will only be made available to entities that need them to complete an order (e.g. delivery companies, payment operators, insurers) and those authorised to obtain the data pursuant to applicable law.

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